There are currently no technical alert bulletins at this time.
PBS Hawai‘i is committed to providing our viewers a programming experience that is both enjoyable and trouble free. We encourage all our viewers to call us as soon as you experience a technical problem. To assist us in troubleshooting the problem, please be sure to have the following information on hand:
- How you receive our signal (cable, satellite, antenna)
- Your location
- Time of day your issue occurred
- Channel on which you receive PBS Hawai‘i
- Issues you are experiencing
If you have cable or satellite, you may need to contact your provider and/or check the cable connection to your television.
For updates on broadcast/signal outage:
Up to date alerts can be seen on the Technical Alerts page.
For questions regarding technical issues with our broadcast signal:
Contact during business hours: 808. 462. 5055
After-hours voice messages may be left at: 808. 566. 5042
For closed-captioning concerns, please contact our captioning hotline:
Phone: 808. 462. 5000
Neighbor Islands: 800. 238. 4847
Fax: 808. 462. 5090
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or on the next business day.
Written closed-captioning complaints should be directed to the following:
315 Sand Island Access Road
Honolulu, HI 96819-2295
Before sending a formal written complaint, we recommend you first contact our captioning hotline, listed above. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.