Technical Alerts / Info

There are currently no technical alert bulletins at this time.


Information

PBS Hawai‘i is committed to providing our viewers a programming experience that is both enjoyable and trouble free. We encourage all our viewers to call us as soon as you experience a technical problem. To assist us in troubleshooting the problem, please be sure to have the following information on hand:

  1. How you receive our signal (cable, satellite, antenna)
  2. Your location
  3. Time of day your issue occurred
  4. Channel on which you receive PBS Hawai‘i
  5. Issues you are experiencing

If you have cable or satellite, you may need to contact your provider and/or check the cable connection to your television.

 

For updates on broadcast/signal outage:

Up to date alerts can be seen on the Technical Alerts page.

 

For questions regarding technical issues with our broadcast signal:

Contact during business hours: 808. 462. 5055

After-hours voice messages may be left at: 808. 566. 5042

 

For closed-captioning concerns, please contact our captioning hotline:

Phone: 808. 462. 5000
Neighbor Islands: 800. 238. 4847
Fax: 808. 462. 5090
Email: captioning.hotline@pbshawaii.org

 

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or on the next business day.

 

Written closed-captioning complaints should be directed to the following:

John Nakahira
Chief Engineer
PBS Hawai‘i
315 Sand Island Access Road
Honolulu, HI   96819-2295
Email: jnakahira@pbshawaii.org

 

Before sending a formal written complaint, we recommend you first contact our captioning hotline, listed above. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.